TERMS AND CONDITIONS OF SALE
1. INFORMATIONS ABOUT US
1.1 www.infine-cycles.com is a website operated by Nouvel Urbaniste SAS (“we,” “us,” “our”). We are a simplified joint-stock company with a share capital of €16,666, whose registered office is located at 26 Boulevard de Riquier, 06300 Nice, France, registered with the Nice Trade and Companies Register under number 811 018 761.
1.2 These Terms and Conditions of Sale define the rights and obligations of Infiné Cycles and its Customers in connection with the sale of Products through the Website or via the Website’s Customer Service department.
Accordingly, placing any order for a Product through the Website constitutes full and unconditional acceptance of these Terms and Conditions of Sale.
2. ORDERING PRODUCTS
2.1 You may order Products from us by following the process described on our website. By placing an order on our site, you acknowledge that you are entering into a binding obligation to pay for the Products once your order has been accepted.
2.2 Our order process allows you to review and correct any errors before submitting your order. Please take the time to carefully read and verify your order at each stage of the ordering process.
2.3 All orders are subject to our acceptance. Once we receive your order, we will send you an email confirmation, which constitutes our acceptance. A contract between you and us is formed only when we send this email. Payment for the order, by the method you have chosen, will be processed once your order has been accepted. You will receive a separate email notification as soon as your order has been dispatched.
2.4 Unfortunately, we are unable to cancel an order once it has been shipped. If you change your mind after your order has already been dispatched, you may refuse delivery or return the Products to us in accordance with our returns policy, as set out in Clause 9 below.
2.5 Before placing an order, it is your responsibility to ensure that you are able to receive the Products ordered and that no circumstances are likely to hinder or prevent delivery.
2.6 You must keep your contact details up to date so that we can reach you if necessary regarding your order or the delivery of the Products.
2.7 We do not verify the compatibility of the various Products you order.
3. AVAILABILITY
3.1 All Product orders are subject to the availability of the items ordered. If, for any reason, the Products you have ordered are unavailable or their delivery is delayed, we will notify you as soon as possible after receiving your order.
3.2 If we are unable to supply a Product—for example, because it is no longer in stock with our suppliers or due to a pricing error (see Clauses 5.4 and 5.5 below)—we will inform you by email and will not process your order. If you have already paid for the Product, we will issue a full refund as soon as possible.
4. PRODUCT IMAGES AND DIMENSIONS
4.1 The images of the Products displayed on our website are for illustrative purposes only. While we make every effort to present colors accurately, we cannot guarantee that your computer or digital device will display colors correctly or provide a fully accurate representation of the Products. The Products delivered to you may differ slightly from the images shown. For example, certain secondary components of a Product may be modified without notice—by the manufacturer, our supplier, or by us—in order to improve its quality.
4.2 The dimensions shown on our website, including weights and capacities, are regularly updated. We make every effort to ensure that the information provided is as accurate as possible.
5. PRODUCT PRICES
5.1 The price of each Product is as shown on our website, except in the case of an obvious error.
5.2 The price of any Product may change at any time; however, such changes will not affect orders that have already been accepted by us.
5.3 Product prices are inclusive of all applicable taxes (where VAT applies) but exclude delivery charges, which, where applicable, will be added to the Product price and displayed as part of the total amount due during the ordering process. To find out the delivery costs for a Product, please refer to our Delivery page.
5.4 Given the large number of Product variations offered on our website, it is always possible that, despite our best efforts, some prices may be incorrect. As part of our order processing procedure, we generally verify prices so that if the correct price of a Product is lower than the price stated, we will charge the lower amount when dispatching the Product. If the correct price of a Product is higher than the price shown on our site, we reserve the right to contact you for instructions before dispatching the Product, or to cancel your order and notify you accordingly.
5.5 If the pricing error is obvious and unmistakable, and you could reasonably have recognized it as such, we are under no obligation to supply the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation.
5.6 For deliveries outside mainland France, the customer agrees to pay all import duties, customs fees, value-added tax, and any other taxes applicable under the laws of the country in which the order is received. Nouvel Urbaniste SAS accepts no legal responsibility in the event that these taxes are not duly paid by the customer.
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6. DELIVERY
6.1 We offer a delivery service according to the timeframes indicated for each Product listed on our website. Please note that the delivery times provided are estimates only. For further details about the delivery of our Products, please refer to the information available on our Delivery page.
6.2 Please note that we only deliver to the countries listed on the Delivery page.
6.3 Unless otherwise stated on the Product page, and excluding exceptional periods such as Black Friday or Christmas, your order will be processed and dispatched within 24 working hours. This processing time represents the period within which we aim to hand over the Products to our delivery partners. For more information on our shipping and delivery process, as well as the estimated delivery time after dispatch, please consult the Delivery page on our website. While we make every effort to ensure that Products are dispatched and delivered within the estimated timeframes, we cannot guarantee that unforeseen issues with our suppliers or delivery partners will not cause delays. If we are unable to meet the processing, shipping, or delivery deadlines, we will contact you and provide an updated estimated date.
6.4 Delivery is deemed to have taken place once our transport partner delivers the Products to the address you provided. If no one is available at your address to receive the order, our partners will leave a notice—either physical or by email—informing you how to arrange a new delivery or collect your package from a designated pick-up point. For home deliveries, if our partner makes three unsuccessful delivery attempts and you have not accepted the order, we will consider the contract cancelled at your initiative, in accordance with Clause 8 below.
6.5 You may track the status of your order at any time by logging into your account and viewing your order history on our website. If you experience any difficulty locating or tracking your order status, please contact our Customer Service team as described in Clause 20.
6.6 We work in partnership with third-party carriers for the delivery of your Products. We cannot be held responsible for any Products that arrive damaged. In such cases, the customer must immediately issue clear, detailed, and specific reservations to the delivery company at the time of delivery.
6.7 The customer expressly agrees to refuse delivery of any Products whose packaging or transport container shows visible external damage. Should you accept such a delivery, we cannot be held liable for any resulting damage, and any request for withdrawal, compensation, exchange, or refund will be declined.
7. RISK AND OWNERSHIP
7.1 Ownership of the Products transfers to you once we have received full payment of all sums due for the Products, including delivery charges.
7.2 The Products become your responsibility from the moment you (or a third party other than the carrier, as designated by you) take physical possession of them.
8. CANCELLATION, RETURNS, AND REFUND POLICY
8.1 We hope you are fully satisfied with every purchase you make. However, if your Products do not meet your expectations, you may return them under the conditions set out below or in accordance with your legal rights.
Right of Withdrawal
8.2 You have a legal right to change your mind and cancel the contract entered into between you and us within 14 days of receiving your Products, without having to provide any reason. Please note that this right of withdrawal does not apply to custom-made Products (i.e., Products created according to your specifications or clearly personalized, including limited-edition items).
8.3 The withdrawal period expires 14 days after the date on which you, or a third party other than the carrier and designated by you, take physical possession of the Products. If you have ordered multiple Products in a single order, or if your order is delivered in several shipments, parcels, or components, the cancellation period will expire 14 days from the date on which you, or a third party other than the carrier and designated by you, take physical possession of the final item, batch, or component of the Products that make up your order.
8.4 To exercise your right of withdrawal, you must clearly inform us in writing of your decision to cancel the contract (for example, by letter sent by post or by email). The easiest way to do so is by contacting our Customer Service team, whose contact details are provided in Clause 22. You may, if you wish, use the sample cancellation form provided below:
Sample Cancellation Form
To: Nouvel Urbaniste SAS, 26 Boulevard de Riquier, 06300 Nice
E-mail Address: contact@infine-cycles.com
I/we (*) hereby notify you that I/we (*) wish to cancel the contract for the sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of customer(s):,
Address of customer(s):
Signature of customer (only if this form is sent in paper format):
Date:
(*) Delete as appropriate.
8.5 To meet the withdrawal deadline, you simply need to send your communication regarding the exercise of your right to cancel before the cancellation period has expired.
Consequences of Withdrawal
8.6 If you cancel your contract with us, we will refund all payments received from you, including delivery charges (provided that we reserve the right not to refund any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer).
8.7 We will make the refund without undue delay and, in any event, no later than: (a) 14 days after the date on which we receive the returned Products supplied to you; or (b) if no Products were supplied, 14 days after the date on which you informed us of your decision to cancel the contract.
8.8 We will issue the refund using the same payment method you used for the original transaction; in any event, you will not incur any fees as a result of the refund.
8.9 We may withhold the refund until we have received the returned Products.
8.10 All refunds are subject to the condition that the returned Products remain new, undamaged, and in their original packaging.
8.11 Products returned without their original packaging, incomplete, damaged, broken, or soiled by the customer will not be accepted.
8.12 Refunds for any Products returned without their original packaging, incomplete, damaged, broken, or soiled will be refused. The cost of reshipping such items will remain entirely your responsibility.
8.13 Products returned without their original packaging, but still new and intact, may in certain exceptional cases be refunded via a store credit. We reserve the right to deduct from this credit any loss of value of the Product caused by being sold without its original packaging. Additionally, we may deduct from any refund (to which you may be entitled) any reduction in value of the Products provided.
Defective or Non-Conforming Products
8.14 If you return Products to us during the withdrawal period because they are defective or do not match their description, we will refund: the full price of the Product and any applicable delivery charges; and any reasonable costs you incurred to return them to us (excluding costs incurred to return the Products in person). As a consumer, you will always retain your legal rights regarding Products that are defective or not as described. These legal rights are not affected by the returns policy set out in this Clause 8 or any other provision of these Terms and Conditions of Sale.
8.15 To process your refund, we will use the same payment method that you used to pay us.
How to Return Products
8.16 If you change your mind and exercise your right of withdrawal under Clause 8.2 above after delivery, the Products must be returned to us. To do so:
(a) For most small Products and some medium-sized Products, you are responsible for arranging the return of the Products to our distribution center. In this case, the Products must be returned without undue delay, and in any event no later than 14 days from the date you exercised your right of withdrawal. The cost of returning the Products, which may vary depending on the Product, will be borne by you.
(b) For medium and large Products, excluding bicycles as indicated in Clause 8.24, we may arrange for the Products to be collected from your premises. The cost of collection, which may vary depending on the Product, will be borne by you.
For more information on specific collection and return costs applicable to different Products, as well as details on returns and refunds, please contact our Customer Service team.
8.17 If you exercise your right to return Products under Clause 8.14 because the Products are defective, were not as described at the time of delivery, or because you have a legal right to return the Products due to an error on our part after dispatch, the Products must be returned to us. Depending on the Product, you may arrange the return yourself, or we may arrange for collection from your premises, as described in Clause 8.16. In such cases, however, the return or collection will be at no cost to you.
8.18 To arrange the return or collection of the Products, please contact our Customer Service team, whose contact details are provided in Clause 20 below.
8.19 Carefully open the packaging in which the Products were delivered and place the Products securely back into their original packaging before returning them to us.
Specific Return Conditions for Bicycles
8.20 The bicycle may be tested only on dry, paved roads for a maximum distance of 1 km and must show no signs of wear or use.
8.21 The bicycle must be returned perfectly clean and free of any defects.
8.22 The bicycle must be packed in its original box.
8.23 The bicycle must be returned within 14 days.
8.24 For a free return, Customer Service must be contacted within two (2) days of the delivery date. As indicated in Clause 8.2, after this period, the cost of return will be your responsibility.
Restrictions on the Right of Withdrawal
8.20 The 14-day withdrawal period referred to in Clause 8 does not apply to custom-made Products, Products made to quotation, or Products marked as such, nor to special orders (items not in the catalogue or made to quotation).
8.21 No modifications or cancellations are possible for custom-made Products, Products made to quotation, or items not listed in the catalogue.
8.22 If, notwithstanding the above, the buyer wishes to cancel their order, acceptance of the cancellation will incur a cancellation fee of at least 15% of the total order amount, including taxes.
9. PROMOTIONS
9.1 From time to time, we may run promotions or offer other incentives to encourage you to purchase certain Products on our website (“Promotions”).
9.2 The duration of any Promotion, the conditions for eligibility, and the Products covered by the Promotion will be communicated to all customers by email and on our website via a notice indicating the Promotion.
10. GIFT VOUCHERS AND DISCOUNT CODES
10.1 We offer gift vouchers for sale online through our website.
10.2 Your gift voucher will be sent to you by email only. You must either print it out or forward it by email to the recipient of your choice.
10.3 Gift vouchers are valid for one year from the date of issue and their validity period cannot be extended.
10.4 The value of any gift voucher will be deducted from the total cost of your order. If there is a remaining balance on your gift voucher, it may be used toward a future order. There is no minimum purchase amount, and the gift voucher may be used for any purchase, including delivery charges.
10.5 Gift vouchers are offered in the fixed amounts indicated on our website.
10.6 Gift vouchers and/or discount codes must not be posted on consumer forums; doing so will result in immediate cancellation.
10.7 Only one discount code—that is, a single promotional code or promotional offer—may be used per order (however, you may also apply any gift voucher you have purchased or received).
10.8 By using a gift voucher and/or discount code, you warrant that you are the duly authorized recipient of that gift voucher or code (as applicable) and that you are using it in accordance with these Terms of Sale, legally and in good faith. If we reasonably believe that a gift voucher and/or discount code is being used in breach of these Terms of Sale, illegally, or in bad faith, we may refuse or cancel the gift voucher or code (as applicable).
10.9 If you experience any difficulty using your gift voucher or discount code, or if you have any questions, please contact us for assistance.
10.10 Any order of Products placed using a gift voucher or discount code will be governed by these Terms of Sale.
11. YOUR INFORMATIONS
11.1 We process information about you in accordance with our Privacy Policy.
12. LIABILITY – LEGAL WARRANTIES
12.1 We have a legal obligation to supply Products that conform to the contract we have entered into with you.
12.2 Please note that all Products purchased online must be inspected upon receipt.
12.3 Our Products are designed for standard personal use, and we provide no warranty regarding their performance in a professional or competitive environment. We shall not be liable to you for loss of profits, loss of business, business interruption, or loss of opportunities.
12.4 If we fail to comply with a contract we have entered into with you, we will be liable for any foreseeable loss or damage you suffer as a direct result of our breach of these Terms of Sale or our negligence, but we shall not be liable for unforeseeable loss or damage. A loss or damage is foreseeable if it is an obvious consequence of any breach on our part of these Terms of Sale or if it was contemplated as such at the time the contract was concluded.
12.5 To the extent permitted by applicable law, the maximum amount of loss or damage for which we may be liable is limited to the price you paid for the Product to which the loss or damage relates.
12.6 We cannot exclude or limit our liability in the following cases: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) liability imposed under the Consumer Rights Act 2015, where exclusion or limitation is not permitted under Section 31 of that Act; and (d) defective products under the Consumer Protection Act 1987.
12.7 Nothing in these Terms affects your statutory rights, including the legal warranty of conformity under Articles L211-4 to L211-14 of the French Consumer Code, and the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code. These statutory warranties apply independently of any commercial warranty provided by the product manufacturer.
13. FORCE MAJEURE
13.1 We shall not be held liable for any failure or delay in performing our obligations under a contract caused by events of force majeure, including natural disasters, fires, floods, severe weather conditions, explosions, wars (declared or not), acts of terrorism, acts of central or local government, or any other competent authority, provided that: (a) we take all reasonable steps to avoid or minimize the failure or delay; (b) in the event of non-performance, we will refund all amounts paid under the relevant contract; and (c) in the event of a significant delay, you may notify us of your decision to cancel your order, and we will then refund all amounts paid under the relevant contract.
14. DISPUTE RESOLUTIONS
14.1 If a dispute arises between you and us regarding the contract we have entered into with you, please first contact us at contact@infine-cycles.com and attempt to resolve the matter informally. You may also write to us at the following address: 26 Boulevard de Riquier, 06300 Nice.
14.2 In accordance with the provisions of the French Consumer Code on amicable dispute resolution, Infine-cycles.com adheres to the e-Commerce Mediator Service of Médicys, whose contact details are: 73 Boulevard de Clichy – 75009 Paris – https://www.medicys.fr/
14.3 In the unlikely event that we are unable to resolve the dispute amicably, please note that the EU provides an online dispute resolution platform where EU consumers can submit disputes arising from online purchases, available at: https://ec.europa.eu/consumers/odr
15. SEVERABILITY
15.1 Each provision of these Terms of Sale operates independently. If a court or other competent authority finds any provision of these Terms of Sale to be illegal or unenforceable, the remaining provisions will continue to apply.
16. UPDATES TO THESE TERMS OF SALE
16.1 We may modify or update these Terms of Sale at any time for various reasons, including: (a) changes to the way our organization operates; (b) changes to legal or regulatory requirements we must comply with; or (c) changes to the payment methods we accept. However, each of your Product orders will be governed by the terms published on our website at the time of the order.
17. THIRD-PARTY RIGHTS
17.1 Any contract entered into between you and us is solely between you and us. No third party shall have the right to enforce any of its terms.
18. ASSIGNMENT OF YOUR RIGHTS
18.1 We may assign our rights and obligations under the contract with you to another organization and will use reasonable efforts to inform you in writing if this occurs, without affecting your rights or our obligations under the contract.
19. GOVERNING LAW AND JURISDICTION
19.1 Depending on the country of your habitual residence, these Terms of Sale are governed by French law. This means that any contract for the purchase of Products on our website, as well as any dispute or claim arising from or related to it, will be governed by French law.
19.2 Depending on your country of residence, the French courts shall have non-exclusive jurisdiction to hear any proceedings relating to this contract.
20. CONTACTING YOU
20.1 If we need to contact or inform you of anything in writing, we will do so exclusively by email.
21. CONTACTING US
21.1 If you have any questions regarding these Terms of Sale, please email us at contact@infine-cycles.com or call us at 09 81 03 78 60 (Mon–Fri: 10:00–18:00). We will be happy to assist you.
22. EXCLUSIONS: B2B PURCHASES
22.1 The provisions of this Article 22 apply to buyers defined as “consumers” under the French Consumer Code (Preliminary Article).
22.2 Consequently, provisions applicable to consumers under French law do not apply to purchases made by professionals for the purposes of their business activity—specifically the right of withdrawal under Article 8 or the statutory warranty of conformity under the Consumer Code, as referred to in Article 12.7 of these Terms of Sale.
22.3 Notwithstanding the general rule in Article 19 above, the parties expressly agree that, for B2B purchases, this contract is governed exclusively by French law and that, in the event of a dispute, the courts of Paris shall have sole jurisdiction.